Get accredited and gain competitive edge

What is Continued Professional Development (CPD)?

We all expect the people we deal with in any profession to be competent in what they do for us. CPD is the method used by many professionals to ensure that their knowledge and skills
remain relevant as needs and environments develop. UKALA Accredited Agents are also required to complete a certain amount of CPD over a 12 month period. This is currently a minimum of 10 hours per year.

How do my staff keep their CPD up to date? Any relevant courses, training or personal research undertaken by your staff will count as CPD. This could include:

Attending courses organised by UKALA, NLA and other third parties.
Attending local agent and landlord meetings hosted by UKALA, NLA and other third parties.
Completing modules on the Online Library.
Reading UK Landlord (posted to each branch as a benefit of UKALA membership) and other trade journals
Reading UKALA Update and other industry email based newsletters
Speaking to advisers on the NLA Telephone Advice Line
Staff training and coaching organised by the agency
Personal research using the internet and online resources
Attending conferences and networking events
Any modules completed on the Online Library are automatically recorded on the CPD log.

Individuals will be required to manually enter any other CPD that they have undertaken. The easiest way for staff to keep their CPD up to date is to do a little and often, for example 1 hour per month.

UKALA Accreditation

UKALA Accreditation is designed for Agencies, and it is the business that becomes accredited, with one or more individuals gaining course completion certificates.

This is achieved by at least one staff member completing “core” subjects either by attending a training course or the “Core” subjects marked in RED on-line, and the agency being a member of UKALA, which means they have in place Client Money Protection, (CMP), Professional Indemnity Insurance, (PII), and are members of an Independent Redress Scheme. To maintain accredited status a minimum of 10 hours of continued professional development (CPD) is required annually and membership of UKALA maintained, thereby ensuring  CMP, PII & Independent Redress.

Staff that move from one employer to another can migrate their personal CPD but would not be “accredited” individually. It would however allow the new employer’s agency to obtain accreditation if they were or became members of UKALA.

NLA Accreditation

NLA Accreditation is designed for landlords with their own portfolio, and it is the individual landlord who becomes personally accredited.

This is achieved by successfully completing all the “core” subjects either by attending a training course or the “Core” subjects marked in RED on-line, signing up to the Code of Practice as an NLA member, and signing up to the scheme rules which includes a complaints process.

To maintain accredited status, a minimum of 10 hours of continued professional development (CPD) must have been undertaken during the previous 12 months and continued membership of NLA is required.

What are the differences in NLA/UKALA Accreditation?


The National Landlords Association (NLA) has an accreditation scheme for landlords.  NLA work closely with the UK Association of Letting Agents (UKALA), which has an accreditation scheme for agencies.




It is not unusual for agents to have their own portfolio, or for some landlords to start an agency.

Whilst all the criteria above still apply, there is no need to repeat core subjects learning.

The UKALA core subjects mirror the NLA core subjects, but have some additional content on agent specific matters.


A person having completed the UKALA learning would “passport” to the NLA scheme on signing the scheme rules,

whilst a person having completed the NLA core subjects would need only to complete the additional agent specific

subjects (e.g. the handling of client money & client accounts)  to allow their agency to become accredited by UKALA.


Membership of both organisations would need to be maintained to have dual accreditation.