To support UKALA agents to be successful, compliant and provide a professional service

What UKALA does

In an expanding private-rented sector, landlords and tenants increasingly need a letting agent that offers detailed knowledge, quality service and fully complies with the increasing amount of legislation.

At the same time, letting agents are seeking ways to successfully and cost-effectively promote their services to both landlords and tenants.

We offer a full range of services, from CMP and redress scheme memberships to information and forms, advice, accreditation and discounted commercial services.

But what sets UKALA apart from other representative bodies is that we are member-owned and member-driven.

Read more about UKALA 

Watch our short introductory video

Why join UKALA?

UKALA membership enables letting agents to grow and develop professionally, profitably and securely. Our comprehensive package of services and benefits includes client money protection, dispute resolution, business development help, advice, accreditation, training, information and marketing support.

Why join UKALA?

Online Library

Online Library

An online information source to help you navigate an increasingly complex industry.

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UKALA Client Money Protection

UKALA Client Money Protection

CMP cover through our government-approved scheme – which is required in England, Scotland and Wales and underwritten by Hiscox, one of the best names in the industry.

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Tax Investigation Insurance

Tax Investigation Insurance

HM Revenue & Customs (HMRC) routinely checks tax returns to make sure they are correct. Individual cover can cost over £100 per year, but at UKALA it’s included as a part of your membership. Terms and conditions apply.

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The Property Redress Scheme (PRS)

The Property Redress Scheme (PRS)

An independent redress scheme that provides impartial dispute resolution between the agent and members of the public if your in-house complaints procedure doesn’t succeed.

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Helpline

Helpline

Staffed by knowledgeable experts to help you with those day-to-day issues, either by telephone or email.

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Forms and Documents

Forms and Documents

Essential forms and documents to save you reinventing the wheel, with a support service if you need help.

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Training

Training

A range of courses and webinars to help you and your staff improve your knowledge and qualifications.

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Commercial Benefits

Commercial Benefits

Discounts with commercial partners.

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Publications

Publications

Membership to UKALA includes access to discounts with commercial partners, regular email news updates including the Letting Update Journal.

Publications