What is the general job of the TSW?

Most TSW’s would agree that a basic characteristic of their clients is that they are poor or ineffective communicators. Dealing with the written word, in the form of correspondence or official forms, hard copy and on-line, is a problem either because of a client’s poor literacy or more likely because they find formal communication challenging or intimidating.

Most TSW’s would agree that a basic characteristic of their clients is that they are poor or ineffective communicators. Dealing with the written word, in the form of correspondence or official forms, hard copy and on-line, is a problem either because of a client’s poor literacy or more likely because they find formal communication challenging or intimidating. Similarly, they often find it difficult to express themselves verbally, either because they lack the confidence and articulation to do so effectively, or because their frustration at their inability to assert themselves comes out as anger or confrontation. This is why the central feature of the TSW’s role is that of an advocate for their client, as the conduit of effective communication between them and those who have formal business with them, especially landlords.