Complaints about the UKALA Organisation

Making a complaint about UKALA

Note: for complaints about agent members of UKALA please click here.

We’re sorry if you haven’t received the service you expected from UKALA. By telling us about it, we can put things right for you and make improvements. To register a complaint, please complete the form below.

What we’ll do about your complaint

We’ll do everything we can to respond and resolve your complaint promptly. Once you have completed the complaints form and sent it to us, you will receive acknowledgement of receipt within 5 working days.

Generally, we will need to investigate the complaint. This will usually require further information from you about  your experience with UKALA. If that is the case, we will let you know. Once we have received any further information and documentation requested, the complaints manager will respond within 21 days.

Leaving feedback

If you do not have a complaint but wish to comment about one of our services you have used, please contact us via phone or email. At UKALA we are constantly striving to improve all aspects of the service we offer our members, and any feedback we receive is appreciated.

info@ukala.org.uk

03300 55 33 22