Ukala Services

We are here to help

If you are managing properties on behalf of your landlords we are here to help.

UKALA Services offer agents access to the services needed to get property ready for renting and to support you once a tenancy is in place.

Professional Indemnity Insurance for Agents

Many UKALA members have already taken advantage of the special Professional Indemnity Insurance (PII) Scheme that UKALA has arranged for Hamilton Fraser Insurance, our partner insurance brokers, to make available to you.

In addition, we have been advised by members who are already using this special scheme that the premiums they are paying are very competitive when compared with their previous provider. They also tell us that the policy can be extended to cover other requirements such as Public Liability, Employers Liability and Office Contents, which can take away the need to arrange a separate office insurance policy.

So, why not visit the Hamilton Fraser Insurance website to see what is available for your business.

Alternatively, if you would like a quote, or would like to discuss your insurance needs, please call Hamilton Fraser Insurance direct on 0845 362 3081.


As always, we do appreciate feedback on all of our membership benefits so please do not hesitate to contact us with your views.

UKALA Professional Indemnity Insurance requirement

We require all prospective and renewing members to provide evidence of adequate Professional Indemnity Insurance (PII) cover for their business.

This requirement ensures that your business is protected against compensation sought by a client if you have made mistakes or are proven to have been negligent in some or all of the services that you provide for them. PII cover will also provide cover for fidelity (staff dishonesty) and any legal costs.

Your PII cover must meet the UKALA minimum limits of indemnity for it to be acceptable to us and must include provision for cover:

  • that is on a civil liability basis
  • that includes claims arising from dishonesty and fraud up to the full limit of indemnity
  • that provides indemnity arising out of all work carried out since inception of the business
  • that provides cover for liability arising out of all aspects of your business, not just lettings and property management

The minimum limit of indemnity must be:

  • £100,000 for members whose fee income in the last financial year did not exceed £99,999
  • £250,000 for a member whose fee income in the last financial year exceeded £100,000 but was no more than £199,999
  • £500,000 for a member whose fee income in the last financial year exceeded £200,000 but was not more than £399,999
  • £1,000,000 for members whose fee income in the last financial year exceeded £400,000

The uninsured excess shall not be more than 2.5% of the limit of indemnity or £10,000 whichever is the greater.

Please note: All applications must meet the minimum sum insured stated earlier according to the level of your annual fee income.

If the applicant is authorised and regulated by the Financial Conduct Authority (FCA) then their minimum limit of indemnity should comply with the minimum Professional Indemnity Insurance cover required by the FCA.

UKALA is an Introducer Appointed Representative of HFIS PLC who are authorised and regulated by the Financial Conduct Authority (FCA).

Summary of cover PII for UKALA - pdf document
UKALA PII proposal form - pdf document