Ukala Services

We are here to help

If you are managing properties on behalf of your landlords we are here to help.

UKALA Services offer agents access to the services needed to get property ready for renting and to support you once a tenancy is in place.

Supporting your business

Significant benefits for members

The benefits of being a UKALA member are significant. In an information age, it is essential for any letting agency to have access to the latest news and regulatory changes affecting the sector, and be able to tap into a high level of knowledge and critical support when required.

Through UKALA's partnership with the NLA as well as from the provision of an array of business-enhancing benefits, UKALA members are able to access a range of information, support and advice in a number of different ways:

Telephone advice line

UKALA members can now use the NLA Telephone Advice Line. It is staffed fully by professionals and is available Monday to Friday 9am to 5pm. The service is recognised as a huge benefit to members, and is FREE.

Your business recommended

Your business recommended

Through UKALA’s relationship with the NLA, member agents receive unrivalled access to professional portfolio landlords and private landlords with a smaller number of properties. Members also receive FREE Recognised Agent status (worth £1,500 per year) which offers members additional ways to capitalise on the NLA relationship. This benefit is highly valued by members and enhances their industry status and credibility.

As part of the NLA Recognised Agent scheme, UKALA members will benefit from:

  • Use of the NLA Recognised Agent Logo on their websites and business stationery to help promote their businesses.
  • 20% discount when advertising in the UK Landlord magazine.
  • Being identified in the UKALA "Search for an agent" database (undergoing development)
A route to landlords

A route to landlords

UKALA members are invited to attend the many landlord branch meetings that take place throughout the country, on average an NLA branch meeting takes place every day of the year. There may be opportunities to promote your business by exhibiting or speaking. UKALA members' details are also displayed on the "Search for an Agent" database which is searchable by NLA members and non-member landlords alike, who may be seeking a professional agent to assist with their letting requirements.

Access other products and services that are free or discounted

Access other products and services that are free or discounted

UKALA members receive the quarterly highly regarded and very informative NLA publication UK Landlord completely FREE of charge.



The website supports the growing and changing needs of landlords and agents. It includes:

  • A comprehensive online library covering the day-to-day aspects of letting property.
  • A summary of the key issues affecting the industry today, our stance on those issues and an update on what is being done to address them.
  • Dealing with disputes, deposit queries, insurance and tenant issues. News updates.
  • A ‘search for a UKALA agent’ facility for tenants and landlords.


UKALA members will receive a FREE copy of the quarterly publication UK Landlord.

Training and development

Training and development

UKALA members are eligible to attend a range of half and/or one-day courses at discounted rates. The array of courses are accessed via the extremely popular NLA courses and will equip agency staff with the knowledge to operate the day-to-day running of a business effectively and develop their understanding of the lettings industry.

The UKALA website also provides agents with 24/7 access to an FREE Online Library containing a wealth of information on the various and often complex legislation governing the letting of private residential property. It is continually updated to reflect the most recent changes in the law and provides essential advice on best practice, ensuring that UKALA agents are aware of their responsibilities to tenants and landlords.