The New Consumer Protection Legislation and Letting Agents

From April 2025, letting agents now face tougher duties, stricter penalties, and closer scrutiny under sweeping reforms to consumer law. Tenants and landlords alike are recognised as consumers, and compliance now extends from first advert to the end of a tenancy. Our latest article explains what this means for your agency, how to manage risks, and how to demonstrate professional diligence – including recognising situational vulnerability. Stay ahead: understand the law, protect your business, and build trust.