What to do if you do not feel satisfied with the service you receive

When you buy a product or service the law gives you certain rights as a consumer.

If you have a dispute with a supplier:

Complain direct to the supplier – Approach the supplier directly and follow up your complaints in writing. Make sure you give a deadline for a response.

If you do not feel your complaint has been dealt with satisfactorily find out if the supplier is a member of a trade association or ombudsman. They may be able to provide a complaints service or offer mediation between you and the supplier.

When you buy a product or service the law gives you certain rights as a consumer.

If you have a dispute with a supplier:

Complain direct to the supplier – Approach the supplier directly and follow up your complaints in writing. Make sure you give a deadline for a response.

If you do not feel your complaint has been dealt with satisfactorily find out if the supplier is a member of a trade association or ombudsman. They may be able to provide a complaints service or offer mediation between you and the supplier.

Going to court should be a last resort. Make sure you get some legal advice before proceeding with a case.